Contact Us

Important MTA Telephone Numbers

Trip Planning Assistance – (478) 803-2505

Paratransit – (478) 621-7116

Administrative Offices – (478) 803-2500

Fax number – (478) 621-7110

TTY-based Telecommunications Relay Services permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other devices to call persons with or without such disabilities.

To make TRS as simple as possible, dial 711 to be automatically connected to a TRS communications assistant. It’s fast, functional, and free. Dialing 711, both voice and TTY-based TRS users can initiate a call from any telephone, anywhere in the United States, without having to remember and dial a ten-digit access number.

The Macon Transit Authority maintains two office locations:

Macon-Bibb County Transit Authority
Administrative Offices
2737 Broadway
Macon, GA 31206

and

Macon-Bibb County Transit Authority
Terminal Station
200 Cherry St
Macon, GA 31201

Questions, suggestions or a comments about our services, call:

• Dispatch Center: (478) 803-2505
• Main office:(478) 803-2500

For general information, comments, concerns, complaints, or to contact a member of MTA administrative team, email:

mta@mta-mac.com

Or, you can write to us:

Macon-Bibb County Transit Authority
200 Cherry Street
Macon, Georgia 31201

When filing a compliment or complaint, you must include the following information:

• Your name, address and telephone number
• Date & time of experience
• Vehicle number and/or driver’s name, if applicable
• MTA route and/or bus number, if applicable
• Department, and/or person’s name, if concerning a telephone conversation
• Explanation of incident, suggestion, or comment

A comment suggestion box is located in MTA’s Transfer Station at the Terminal Station, Downtown. Complaint forms are available at the MTA dispatch office inside the Transfer Station during hours of operation.