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Contact MTA

Contact Us

Important MTA Telephone Numbers

Trip Planning Assistance – (478) 803-2505

Paratransit – (478) 621-7116

Administrative Offices – (478) 803-2500

Fax number – (478) 621-7110


TTY-based Telecommunications Relay Services permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other devices to call persons with or without such disabilities.

To make TRS as simple as possible, dial 711 to be automatically connected to a TRS communications assistant. It’s fast, functional, and free. Dialing 711, both voice and TTY-based TRS users can initiate a call from any telephone, anywhere in the United States, without having to remember and dial a ten-digit access number.



The Macon Transit Authority maintains two office locations:


Macon-Bibb County Transit Authority
Administrative Offices
2737 Broadway
Macon, GA 31206


Macon-Bibb County Transit Authority
Terminal Station
200 Cherry St
Macon, GA 31201


Questions, suggestions or a comments about our services, call:


  • Dispatch Center: (478) 803-2505
  • Main office:(478) 803-2500


For general information, comments, concerns, complaints, or to contact a member of MTA administrative team, email:


Or, you can write to us:

Macon-Bibb County Transit Authority
200 Cherry Street
Macon, Georgia 31201

When filing a compliment or complaint, you must include the following information:

  • Your name, address and telephone number
  • Date & time of experience
  • Vehicle number and/or driver’s name, if applicable
  • MTA route and/or bus number, if applicable
  • Department, and/or person’s name, if concerning a telephone conversation
  • Explanation of incident, suggestion, or comment

A comment suggestion box is located in MTA’s Transfer Station at the Terminal Station, Downtown. Complaint forms are available at the MTA dispatch office inside the Transfer Station during hours of operation.


More Information

Bus Routes

MTA operates 11 routes and never missed a day of service during the COVID-19 pandemic. Several Express transits are available.


MTA offers specialized non-emergency service for persons who are unable to travel using normal bus services.

Paratransit information & the MTA disability application available below.

Media Releases

Click below to follow the work and activities of the MTA. Also, follow MTA's Facebook page.


Crown Jewel

of  Downtown