Americans with Disabilities Act
Our agency is committed to providing accessible transportation services to all members of our community, including individuals with disabilities and those who are protected under Title VI of the Civil Rights Act of 1964.
The Americans with Disabilities Act (ADA) was enacted to ensure that individuals with disabilities have equal access to employment, public accommodations, transportation, and other aspects of society. Macon-Bibb County Transit Authority is committed to complying with the ADA and providing accessible transportation services to all individuals.
Our paratransit vehicles are equipped with ramps, wheelchair lifts, and securement devices to ensure that individuals with mobility disabilities can safely and comfortably access our services. We also offer priority seating and stop request systems for individuals with visual or hearing impairments on all buses.
In addition to our physical accommodations, we also provide reasonable modifications to our services to ensure that individuals with disabilities can access our services. This may include modifications to our policies, practices, and procedures or additional assistance during boarding or disembarking. MTA will provide accessible formats of system information, policies, or procedures upon request.Macon-Bibb County Transit Authority ADA Complaint Form Reasonable Modification Procedure
Macon-Bibb County Transit Authority also complies with Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin in programs or activities that receive federal funding. We are committed to providing all community members equal access to our transportation services, regardless of race, color, or national origin.
We will address, as appropriate, disproportionately high and adverse effects of its programs, policies, and activities on minority and low-income populations.
We will also take reasonable steps to ensure that individuals with Limited English Proficiency (LEP) have meaningful access to the programs, services, and information Macon-Bibb County Transit Authority provides.
If you feel that you have been discriminated against, please follow the link below so that we can process your complaint. Note: to protect your rights, your complaint must be filed within 30 days of the occurrence. Failure to file within 30 days may result in the dismissal of the complaint.
Should you require assistance in completing this form, please let us know.Title VI Complaint Form
If you believe that you have been subjected to discrimination or require additional assistance to access our services, please contact:
Transit Planner & ADA/Title VI Liaison
We value your feedback and are committed to continuously improving our services to meet the needs of our community.