Paratransit Services

Welcome to the Macon-Bibb County Transit Authority’s Paratransit service web page. We are delighted to offer specialized non-emergency transportation for individuals who are unable to use our fixed-route services due to a disability or medical condition.

Our Paratransit service provides cost-effective and efficient transportation for non-emergency travel needs such as doctor’s appointments, work, training, education, shopping, entertainment, events, and social engagements. Our service hours are from 5:20 a.m. to 9:00 p.m. Monday through Friday and 5:20 a.m. to 7:00 p.m. on Saturdays. We are closed on Sundays.

Our friendly and knowledgeable dispatch supervisors can answer your questions and help you with your transportation needs. You can reach them Monday through Friday from 6:00 a.m. to 7:30 p.m. and on Saturdays from 6:00 a.m. to 5:30 p.m. by calling (478) 803-2521.

We invite you to read our Paratransit Rider Handbook for detailed information about our services. The handbook includes eligibility information, how to make a reservation, service area, fare, and other important details.

To be eligible for Paratransit service, you must have a disability or medical condition that prevents you from using our fixed-route services. You can learn more about eligibility and the application process by visiting the Americans with Disabilities Act (ADA) page on our website.

We are committed to providing accessible and convenient transportation services to all members of our community. If you have any questions or feedback about our Paratransit service, please do not hesitate to contact us. We look forward to serving you!