Macon-Bibb County Paratransit System

The Gift of Independence


The Macon-Bibb County Transit Authority system is pleased to offer specialized non-emergency service for persons who are unable to travel using Fixed Route service. Paratransit offers efficient, cost-effective transport for non-emergency travel so that riders can conduct daily business and activities including, but not limited to doctor’s appointments, work, training, education, shopping, entertainment, events, and social engagements.

Service Hours: 5:20 a.m. – 9:00 p.m. Monday-Friday. 5:20 a.m. – 7:00 p.m. Saturday. Closed on Sunday. 

Our friendly, knowledgeable dispatch supervisors are available to help & answer questions Monday-Friday from 6:00 a.m. – 7:30 p.m. and 6:00 a.m. – 5:30 p.m. on Saturday (478) 803-2521. 

Please read our PARATRANSIT RIDER HANDBOOK which provides detailed information on our services.

ADA Complaint Form, Summer 2021



Applications for Paratransit certification are available by clicking on the link above or      by visiting an MTA office — in the Terminal Station at 200 Cherry Street in Downtown Macon or at 2737 Broadway.

Individuals who qualify for Paratransit may schedule a ride with ONE DAY’S PRIOR  NOTICE. Rides are scheduled until 4:30pm on the day before the planned trip.

For questions, or to schedule a ride please call (478) 803-2521 Monday – Friday between  the hours of 8:00 a.m. and 4:30 p.m.


ONE WAY – $2.50

ROUND TRIP – $5.00

20 RIDE PASS – $40 ($2.00 per ride)

MONTHLY PASS – $100 (unlimited rides)

Macon- Bibb County Transit Authority ADA Policy

Please click on each section below, and as you do they will expand.

ADA Policy

The Americans with Disabilities Act requires the MTA, as a public entity that operates a Fixed Route system, to make reasonable accomodations and modifications to policies, procedures, and practices that ensure accessibility for individuals with disabilities so that they may take full advantage of transit services. The services for individuals with disabilities must be comparable to the level of service provided to riders without disabilities who use Fixed Route buses. See 49 CFR Sec. 37.131 (a).

ADA — Complaint Form

  • One Way — $2.50
  • Round Trip — $5.00
  • 20 Ride Pass — $40.00
  • Monthly Pass — $100.00
Holiday Closures

Macon Transit Authority (MTA) does not operate fixed-route or paratransit services on the following holidays: New Year’s Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day

Approved Equipment

The equipment has a minimum design load of 1,000 lbs. and the lift platform can accommodate a wheelchair measuring 30″x 48″. Our vehicles are equipped to transport wheelchairs which do not exceed 1,000 pounds when occupied.

A bus operator may deny transportation if carrying a wheelchair and its occupant would be inconsistent with legitimate safety requirements. For example, if the wheelchair is so large that it would block an aisle or interfere with the safe evacuation of passengers in an emergency. ADA specifies that a lift must permit both inboard and outboard facing wheelchair user. Ambulatory customers may also use the lift, upon request.

Oxygen Requirement

Traveling with oxygen equipment is permitted, but the equipment must be small enough so that the bus operator does not have to assist with its loading and unloading. The safety and use of this equipment is the responsibility of each passenger.

Personal Care Attendant

– A personal care attendant (PCA) may accompany a rider at no charge. A PCA is someone who travels with and helps a rider who is unable to travel alone.
– A guest or companion may accompany a rider on the MTA, but must pay the regular MTA fare. A guest or companion is defined as anyone who accompanies a rider who is not designated as a PCA, 949.CFR37 (d).

Service Animals

Identification of Service Animal 

Service animal: is defined as any “service animal” is defined as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. Dogs or other animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and must be transported in a cage.


Riders are welcome to travel with a service animal aboard MTA. However, dogs and miniature horses up to 34 inches and up to 100 pounds are recognized as service animals under Title ll and lll of the ADA.

– A service animal is specifically trained to perform tasks for a person with a disability.

– Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

– All other animals must be in small cages or kennels.

– When making a Paratransit reservation, please remember to inform an MTA reservationist that you are traveling with your service animal.

– All riders are asked to show consideration for these animals and their owners who have the right to travel aboard MTA.

Americans with Disabilities Act (ADA), Definition of a Service Animal 

Under Department of Transportation (DOT) Americans with Disabilities Act (ADA0 regulations at 49 C.F.R. Section 37.167 (d)  requires transit entities to permit service animals to accompany individuals with disabilities in vehicles and facilities. Appendix D to Section 37.167 contains further important information on service animals. It is important to note that while the U.S. Department of Justice has amended the definition of “service animal” for purposes of its ADA regulations under Titles II and III of the ADA, for state and local governments and places that are open to the public, the definition under DOT ADA regulations for transportation has not changed. Therefore, members of the public may find that some service animals may no longer be considered service animals once they leave a transportation system.

Suspension of Service

A rider’s privilege may be suspended for violation of the No Cancellation Policy. It is costly when someone fails to show up for a scheduled ride and denies another individual the opportunity to ride. There are consequences when a rider is not ready for pick-up or fails to show up for their scheduled ride.  

Notification of Policy

Macon Transit’s ADA policy is available on Macon Transit Website and in the Rider Handbook. Click here to read it.

Reasonable Modification

Effective July 13, 2015, under 49 CFR 37.5(i)(3), transit providers are required to make reasonable modifications in policies, practices, or procedures when modifications are necessary to avoid discrimination on the basis of disability, or to provide program accessibility to their services.

– Passengers can request reasonable modifications for all modes of transport, including Fixed Route, general public demand response, and ADA Paratransit.

– The transit manager will review all requests and make the determination.

– Requests should be made at least the day before transport is desired and flexibility is required for on the spot requests.

– For on-the-spot requests, the driver should contact dispatch who will contact the transit manager.
– Documentation will be maintained regarding the request and the resulting action taken.

The following statement will be posted on the website and on the Paratransit rider guide:
Passengers with disabilities may request modifications to current service procedures in order to access  service.

To make a request, please call (478) 803-2523, or email

* Please submit requests at least one day before the desired trip.



– Any individual unable to board, ride or disembark from an accessible vehicle in the fixed-route system as a result of a physical or mental impairment — including a visual impairment, and without the assistance of another individual — except the operator of a lift or other boarding assistance device.

– Included in this category are individuals with a mental or visual impairment who cannot navigate the fixed-route system.

– Persons who cannot use vehicles without lifts or accommodations are eligible for Paratransit service if accessible fixed-route vehicles are not available on the bus route on which they need to travel, or when they need to travel during MTA’s operational hours. All MTA fixed-route vehicles are accessible.

– Persons with specific impairment-related conditions who cannot travel to a boarding location or from a disembarking location to their final destination.

– The condition must prevent a person from using the fixed-route system.

– Conditions that make getting to the fixed-route bus stop “more difficult” do not grant eligibility.

– Architectural barriers (such as no curb cuts) are not under the control of MTA.

– Environment barriers such as distance, terrain, and weather do not, when considered alone, confer eligibility.

– However, if travel to or from a boarding location is impossible when these factors are combined with the person’s specific impairment-related condition, conditional or temporary Paratransit service will be provided to eligibile passengers.


– Paratransit will pick up riders who live 3⁄4 of a mile on either side of a Fixed Route.

– We provide curb-to-curb service and door-to-door service upon request, if the area can safely accommodate it.


To schedule a Paratransit ride, call (478) 803-2521, Monday through Friday 6:00a.m.-4:30 p.m. and please have the following information: 

1. Date of trip

2. Appointment time AND return time

3. Exact address and entrance location

4. Personal Care Attendant (PCA) or escort, if you have one

5. Whether or not you need a lift to board the vehicle


MTA welcomes the opportunity to provide Paratransit service to eligible visitors to Macon-Bibb County. Visitors are eligible for 21 days of services in a 365-day period, which begins the first day the service is used by the visitor.

In advance of your visit to Macon-Bibb County, you must send the MTA a copy of your Paratransit ID card (front and back) or other equivalent paratransit eligibility documentation issued by a city / town or rehabilitation professional. In addition, we need the following information:

1. Your name, address, and telephone 

2. Do you travel with a Personal Care Attendant (PCA), guest, or both?      

3. Do you use a service animal and specific type of service animal?

4. Do you use a cane, walker, crutches, wheelchair, scooter or other equipment?

5. Do you need information in large print, Braille or  recorded format?                                        

Note: MTA vehicles cannot accommodate wheelchairs or scooters wider than 33.5 inches, longer than 51 inches, or weighing more than 1,000 lbs. when occupied.



Purchase bus tickets and MTA Smart Cards at the dispatch booth in the Terminal Station.


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